I'm just finishing up 'Music Supervision' on "Daylight Robbery", skillfully directed by Paris Leonti and those 2 very words ("Daylight" & "Robbery") remind me of BT.
BT think it fine to charge a £4.50 'Payment Processing Fee' for your phone bill if you don't pay by Direct Debit. "In a world" (said in Don La Fontaine or Hal Douglas deep booming voice-over style) where we 'rinse' (out) the likes of "Google" & "Skype" for FREE, is BT appearing unethical & glaringly greedy? Dear Consumer, is it time to bring on Talk Talk & OFCOM ?
(Since writing this - I was informed of this post on MoneySavingExpert.Com and I can see both sides e.g. Cardew's point:
A. There is an outcry because BT are going to charge customers extra if they don't pay by DD.
B. Yet many(most?) companies for years have offered a discounted tariff(including BT) if you pay by DD and this has never seemed to bother people.
If 'A' is unfair, is not 'B' unfair?
All companies agree that paying quarterly in arrears for goods/services is(for them) the more expensive option. It eases their cash flow costs and there are less costs chasing unpaid/late bills.
Incentive or penalty? is it just a matter of presentation?
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